Refund Policy

30-day money-back

If this is your seat’s first paid Standard or Pro subscription, you may request a full refund within 30 days of the first successful charge.

We do not deny refunds because you used chat, Standard search, Research, or Agent Teams quotas during that window.

How to request

Email support@teechat.ai from the account email used for checkout, or cancel via TeeChat Settings → Plan & billing → Manage subscription and ask for a money-back refund within the window.

Include your TeeChat account email and approximate purchase date. We process refunds through our payment provider (merchant of record for global card checkout when live, or invoice/ops for invite seats).

What happens after a refund

Hosted entitlement is revoked. Local inference and chats in your folder remain available. A refund does not restart a free hosted trial.

Exclusions

Renewals after the 30-day window on that first paid period.

Abuse, fraud, or chargebacks already in progress.

Team / organization invoices and other non-Standard/Pro SKUs may follow separate written terms.

Local use

Using TeeChat with your own local models is free forever and is not a paid subscription — this refund policy applies only to paid hosted plans.

Updates

Last updated: 2026-08-06.

Material changes will be posted on this page with an updated date.